From the time we receive your booking and deposit payment, the following Terms and Conditions apply.
Bookings / Payment
The price shown on the bookings page is based on a minimum number of people booked on any workshop. The minimum number must be met for a workshop to go ahead
A non-refundable deposit of 25% is required at the time of booking to hold your place
You can make your payments via Bank Transfer, Credit Card or PayPal and you will receive a receipt for each payment you make
The full balance is due 12 weeks prior to the start of the workshop
Cancellations
If you have to cancel your participation on a workshop, there would be a charge which varies according to the period of notice you give, in writing
Up to 12 weeks before the workshop, only the deposit is forfeited. Thereafter a percentage of the total cost of the tour will be due:
- Between 12 weeks and 4 weeks: 50%
- Less than 4 weeks: 100%
Cancellation By Us
Whilst we hope we will never have to cancel your workshop, this does very occasionally happen and we reserve the right to do so. Should this be the case, you would be given the opportunity to transfer to an alternative tour, depending on availability, or receive a full refund
Force Majeure
You may transfer your booking to another workshop (dependent on availability) but refunds are not applicable if cancellation is due to ‘force majeure’. This means unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, health pandemic, closure of airports, changes of schedules or operational decisions of transport providers.
Insurance / Liability
Travel insurance is not included in the cost of your workshop. You must therefore take out your own personal travel insurance, from the time of booking, to cover loss of personal belongings; damage to any equipment; expenses and damages arising from the cancellation of the holiday (whether in whole or in part); personal accident, injury and medical costs; flight cancellations and delays. Create Away is not liable for any of the above
Customer Satisfaction
We aim to provide full and accurate information about our workshops and if there are changes, we will tell you promptly
The draft itineraries on our website are intended as a guideline and may be subject to change depending upon availability, the season, the well-being of our partners and animals, the weather, etc.
Copyright / Intellectual Property
We are sure you will take home many wonderful photos of your stay in the Camargue with Create Away but please note
If you post any photographs to your website, Facebook page, Twitter, Flickr, etc. please kindly avoid using the names of our Gardians (Ranchers), Horses or any of our Partners – to protect and respect their anonymity and our business
You may of course sell your photos for artistic purposes but not commercial use – should you wish to use or sell your photos for commercial purposes, please kindly get in touch so we can seek the relevant approval and agree to the terms, from the persons concerned.
